Customer Service
Our Customer Service staff are available to help you coordinate service or address any concerns or issues you experience.
Have a Question?
Customer Service staff are available in-person, by email, or by phone to assist you with a variety of activities:
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Setting up curbside services for a new residence or requesting new trash or recycling carts if the prior homeowner didn’t leave them.
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Assistance with trash or recycling repair, replacement or warranty.
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Reporting a missed curbside pick-up of trash, recycling, bulky/large items or yard debris.
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Scheduling a bulky/large item pick-up.
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Coordinating the rental of a yard debris container.
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Facility locations, directions, and hours of operations.
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Answering questions about services provided by of policies of the Public Works Waste Management Group.
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Addressing concerns about services, staff or operations.
Please report any curbside service-related concerns on your collection day or by noon the following business day so they can be addressed in a timely manner.
For general inquiries about the Public Works Waste Management Group, curbside services, holiday schedules, waste collection & disposal fees, recycling or carts, please contact the Waste Management Customer Service staff by phone at (757) 385-4650 or email at wastemgt@vbgov.com.
For inquiries about the Landfill and Resource Recovery Center and household hazardous waste, please contact staff by phone at (757) 385-1980 or email at wastemgt@vbgov.com.
Bulky/large item pick-up requests can also be submitted online.
Waste Collection & Disposal Fee
The Waste Collection and Disposal fee is $30.55 per month in accordance with the City of Virginia Beach Code of Ordinances – Chapter 31, Article II, Section 31-39. The fee is billed on a monthly basis as part of the City Services Bill that also contains charges for wastewater, sewer, stormwater utility fees, and water.
The Public Works Waste Management Group is an enterprise fund, or self-supporting fund, that provides services to the public for a fee and the fee funds the operation providing the services. Tax revenue is not utilized to support services provided by the Public Works Waste Management Group.
Resident services covered by the fee include:
- Weekly curbside trash collection by City employed operators in City owned or leased vehicles.
- Every-other week curbside recycling collection by a contracted vendor.
- Curbside bulk/large item pick-up, scheduled by request and collected by City employed operators in City owned or leased vehicles.
- Weekly yard debris collection by City employed operators in City owned or leased vehicles.
- Access for drop-off recycling at the West Neck Recycling Center.
- Access for drop-off recycling, resource recovery/recycling, and safe disposal of household hazardous waste (HHW) at the Landfill and Resource Recovery Center.
The fee also covers operational costs such as:
- Labor and benefits for all employees of the Public Works Waste Management Group including operators for collections and disposal, and customer service.
- Vehicle replacements, repairs and fuel.
- Utility fees for facilities, including facilities that are open to the public like the Landfill and Resource Recovery Center, customer service office and West Neck Recycling Center.
- Permitting fees and compliance activities for the Landfill and Resource Recovery Center.
- Disposal costs for solid waste collected during curbside services at the Southeastern Public Service Authority (SPSA) transfer station and Hampton Roads Recovery Center Landfill (HRRC).
- Disposal costs for recyclable materials collected during curbside services and from the drop-off locations at the Landfill and Resource Recovery Center or West Neck Recycling Center.
- Disposal costs for recovered resources and household hazardous waste from drop-offs at the Landfill and Resource Recovery Center.
- Carts – Public Works Waste Management makes carts for automated curbside collections available for sale to residents of the City of Virginia Beach for a fee (City of Virginia Beach Code of Ordinances – Chapter 31, Article 1, Section 31-15). This fee is only charged for trash carts and recycling carts are provided free of charge. Carts come with a 10-year limited warranty. The cart fee covers a portion of the cart cost.
- Yard Debris Container Rentals – Public Works Waste Management makes yard debris containers available for rent to residents of the City of Virginia Beach for a fee (City of Virginia Beach Code of Ordinance – Chapter 31, Article II, Section 31-35). This fee covers a portion of the costs associated with the program.
- Mulch, crushed concrete, shredded tires – The Landfill and Resource Recovery Center is able to take some yard waste, clean concrete and tires and recycle them into mulch, crushed concrete and shredded tires that can be used in park landscaping, road repairs and other construction projects in lieu of purchasing new material.